Returns & Refund Policy – ryz.network

1. Overview

This Returns & Refund Policy applies to all subscription plans and services offered on ryz.network and in the RYZ apps by RYZ (a BillionBright Solutions LLP product).

The purpose of this policy is to clearly explain how refund requests are handled, processed, and approved.

2. Refund Eligibility

2.1 Refundable Items

• Monthly & annual subscription fees
• Plan upgrade/downgrade adjustments
• Errors in billing or accidental charges
• Unused prepaid credits
• Services not delivered as promised

2.2 Non-Refundable Items

• Late fee or penalty charges
• Refunds for services successfully delivered
• Chargebacks or dispute fees (except fraud cases)
• Payment gateway processing fees
• Services used beyond the refund window
• Custom development or consulting services

3. Refund Window & Timeframes

3.1 Standard Refund Period

• Trial Plans – Full refund within 14 days
• Monthly Plans – Request within 30 days
• Annual Plans – Request within 60 days

3.2 Pro-Rated Refunds

For cancellations outside standard windows, prorated refunds are calculated using:

Remaining days ÷ Total billing cycle × Subscription fee

4. Refund Process

4.1 How to Request a Refund

1. Log in to your RYZ account
2. Open Billing & Subscription
3. Select Request Refund or Cancel Subscription
4. Submit your reason for the refund
5. Wait for the confirmation email

You can also write to us at [email protected] with your account details and the reason for the request.

4.2 Review Process

Refund requests are reviewed within 3–5 business days.

4.3 Processing Time

Approved refunds are processed in 5–14 working days, depending on the bank/payment method.

5. Refund Methods

• Original Payment Method – Default & fastest option
• Account Credit – Valid for 12 months
• Bank Transfer – For enterprise customers

6. Cancellation Policy

You may cancel any subscription at any time from your RYZ account. Cancellation takes effect at the end of the current billing cycle.

Annual plans cancelled within 60 days are eligible for prorated refunds.

7. Special Circumstances

7.1 Billing Errors

Full correction/refund issued immediately after verification.

7.2 Service Downtime

If the service remains unavailable for more than 4 continuous hours, credits may be issued depending on the downtime impact.

7.3 Fraud or Unauthorised Transactions

Instant refund after verification — no penalty fees.

8. Refund Denial Reasons

• Requests made after the refund window
• Services already provided or used
• Violations of the RYZ Terms & Conditions
• Repeated refund misuse

9. Contact Us

RYZ reserves the right to update this policy at any time with prior notice.